Customer Service – Retail BankingMid Kent£20,000 - £22,000 DOEMonday to Friday from 9am – 5pm & 2 Saturday’s a month 9am – 12:30pmDrivers only due to the nature of the role (Please note the hours for the position total 35 on a weekly basis; therefore, for Saturday’s worked, you will receive time back in lieu i.e., a day off during the week).We are looking for an experienced front facing Customer Services Advisor on behalf of our well-established Financial Services client based in Mid Kent on a permanent basis. The ideal candidate will have previous experience working in a customer facing retail role, ideally banking. The role will involve travelling to different branches when needed. Key Responsibilities:Cash handlingMaintain and build relationships with customers, both new and existingEnsuring a customer centric approach alwaysWork to the required SLA’s and have an in-depth understanding of internal proceduresDemonstrate brilliant communication skills both face to face and over the phoneAdhere to all bank legislation's, policy, and proceduresProcess all transactions accuratelyUpdate the internal systems with customer account detailsContribute to the overall team performance by reaching KPI’sThe successful candidate will have/be:Previous retail experience Cash handling skillsKnowledge of Microsoft Word & Excel (basic)Great communication & customer service skillsGSCE (or equivalent) qualifications in Maths & EnglishFull UK driving license due to the nature of the role This is an exciting opportunity to work for an established company where there are a multitude of career paths available!If you feel you meet the above criteria, please apply online NOW for immediate consideration.This role is being handled by Alarna Stocking, Recruitment Consultant for Pearson Whiffin Recruitment.Not quite the right role but still looking?Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far